Occupational Therapy Australia
Our deployment of Association Online for Occupational Therapy Victoria was so successful that it was expanded for use throughout Australia shortly afterwards.
Occupational Therapy Australia staff have now seen significant improvements in their workflow and work processes as a result. Previously, staff would spend most of January through to April processing member renewals. Now each renewal is completed the day after it’s been done online. In the past members moving state could not have their identities and history taken with them: now their entire history tracks with them. The consolidation has also provided them an opportunity to review their work practices, and as a result they’ve been able to simplify their membership categories.